provides two levels of technical support for Model
1) Free access to our Web site
containing an FAQ list, a "Modeling Tips"
list and a technical support news-group (Q&A
online) with help provided on an "as
2) Fee-based support via Internet or telephone tied
to a specific license with guaranteed response time.
The latter is only available to users who have been
through training. It is designed for those who
need a high degree of certainty that should they run
into trouble while using Model Engineer, they can get